1. Formation of a Contract
1.1 The quotation given on or attached to these terms and conditions will only remain valid for a period of 14 days.
1.2 On acceptance of the quotation by placing an order within the specified period in paragraph 1.1 above, you will be bound by these terms and conditions. Each quotation accepted shall constitute an individual legally binding contract between you and us. Such contract is hereinafter referred to in these terms and conditions as “an order”.
1.3 No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf.
1.4 Nothing in these terms and conditions shall prejudice any condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods and or the work the subject of this quotation.
1.5 These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.
All goods supplied by us shall be in accordance with the quotation given and any further specifications or descriptions agreed or expressly listed or set out on the face of the order.
3.1 You will be deemed to have accepted all goods upon their delivery by us to the address specified in the order.
3.2 We must be informed in writing within14 days of acceptance of the order of any changes, alterations, reductions or cancellations. We reserve the right to retain any deposits or charge in full for any goods supplied or fabricated where cancellation is not made within the period specified.
We employ professional postal services. Ordered goods must be examined on arrival. If you have opted for signed delivery, you must examine the ordered goods before signing for it.
4.1 Dates quoted for delivery of Goods are approximate. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
4.2 We shall not be liable for any delay in delivering the goods.
4.3 The goods may be sent to you in instalments.
4.4 For busy holiday periods where postal services may be effected, you must check our Website for the last date of delivery. We intend to dispatch all stocked goods within 24 hours.
5. Payment and Title
5.1 When you place an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.
5.2 Payment will be debited and cleared from your account before the
dispatch of the goods to you.
5.3 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.
5.4 The Goods will be at your risk from the time of delivery.
6.1 Prices of our Goods are quoted on the Website.
6.2 Prices for delivery are quoted for delivery in the countries represented unless otherwise specified.
6.3 The prices quoted include VAT but exclude delivery costs which will be added to the total amount due from you. Details of our delivery charges can be located on our Website.
6.4 We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control.
7. Damage, faulty or wrongly delivered goods
7.1 We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the goods to us, if it:
7.2 Has been damaged on delivery
7.3 Is in a faulty condition
7.4 Has been delivered to you in error
7.5 Provided that you return the goods to us and we are reasonably satisfied that the goods have not suffered damage after delivery or have not been misused or used other than in accordance with the instructions or the problem is not due to normal wear and tear.
7.6 Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).
7.7 Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.
7.8 In order to claim a refund or replacement please send us a cancellation notice as soon as you become aware of a problem and no later than 14 working days after receipt or the fault developing, by email to firstname.lastname@example.org. Your cancellation notice must quote your name, address, order reference number and the name or description of the ordered goods.
7.9 Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk.
8. Cancellation & Returns
8.1 You may cancel your order for the goods at any time prior to receiving a Confirmation Notice from us. In order to cancel your order, you must send us a cancellation notice by email to email@example.com. Your cancellation notice must quote your name, address, order reference number and the name or description of the ordered goods.
8.3 If you have received the Goods, so long as you provide us with written notice at any time within 14 working days starting from the day of receiving the goods. You can send your cancellation notice by email to firstname.lastname@example.org. Your cancellation notice must quote your name, address, order reference number and the name or description of the ordered goods.
8.4 Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk.
8.5 The Goods must be returned to us in the same condition in which you received them. We would prefer that the Goods are returned with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
9. Force Majeure
9.1 Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
If you have a comment, concern or complaint about any goods you have ordered and purchased from us, please contact us via email at email@example.com